Department Manager

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials.
Our business idea is fashion & quality at the best price in a sustainable way.
Learn more about H&M here .
Department Managers are responsible for a lot of things here at H&M.
From typical managerial things such as sales maximization, customer service, and department profitability to coaching teams within a department.
And they're tasked to do it all according to H&M values, standards, policies, and procedures.
H&M culture, really.
But most importantly, we ask our Department Managers to develop their teams.
Think of this role as a manager-slash-mentor.
Or mentor-slash-manager.
Whichever you prefer.
Just know that the only way we can become a better company is when we have talented people help unlock what's possible for everyone around them.
Job Responsibility including but not limited to:

People:

Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions
Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
Commerciality:

Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability
Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information
Ensure garment presentation, garment level and visual standards within the department are presented according to H&M's expectations
Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
Operations:

Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
Responsible for knowledge and completion of cash office operational functions
Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
May be assigned overall store responsibility in absence of Store Manager
Customer Service:

Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint
Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for the department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
Accurately record sales and worked hour figures
Qualifications High School graduate or equivalent.
Associate's or Bachelor's Degree preferred
Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a stepstool
Exceptional customer service and interpersonal skills
Proven organizational and analytical skills
Ability to be proactive to drive sales by creating selling opportunities
Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
Ability to take own initiative and work under own direction
Ability to work strategically, tactically and operationally
Able to multi-task in a fast-paced environment
Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
Ability to provide feedback in a constructive and professional way
Ability to handle conflict and resolve problems constructively
Experience in administrating progressive discipline process and performance management
Open availability including evenings and weekends
Minimal travel required as necessary (i.e.Workshops)
Job Status:
Non-Exempt, Hourly
Additional Information
• This job posting highlights the most critical responsibilities and requirements of the job.
It's not all-inclusive.
There may be additional duties and responsibilities assigned for this job at the company's discretion.
• H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting.
H&M may ultimately pay more or less than the posted range depending on candidate qualifications.
This range may be modified in the future.
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.
All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.
You can read more about our H&M Incentive Program here .
In addition to our global benefits, all our local markets offer different competitive perks and benefits.
Please note that they may differ between employment type and countries.
Inclusion & Diversity:

H&M is a part of H&M Group.
At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization.
Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas.
Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
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