Systems Administrator/Operations Support Specialist - Senior

Description

Responsibilities:

Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources. Upkeep, configure, install and support the clients network and coordinate the various systems.

General Skills:

Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
Experience with one or more operating systems
Experience with one or more hardware platforms
Experience with information retrieval packages
Experience with one or more communications protocols
Experience with middleware and gateways
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills
A team player with a track record for meeting deadlines
Ability to lift heavy objects weighing up to 25 kg and the dexterity and skill to work with delicate electronic components.

Desirable Skills:

Experience with distributed and networked systems
Awareness of emerging IT trends
Experience in one or more programming languages
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

In this role, you will:

Manage and administer around 75 Windows servers and provide senior expertise on day to day operation of these servers including monitoring their performance , patch management, security management and upgrades, for AD Server, File Server, Exchange server, Application servers, Web servers, Ticketing servers and all other OSC infrastructure and application servers.
Support and lead infrastructure I&IT projects from inception to closeout by overseeing, coordinating, and supporting the service management function and developing appropriate technical, systems and procedural documentation.
Develop and execute best practices and ensure alignment with corporate I&IT and other service providers.
Manage VMWare farm and monitor the VMs, resources, connected storages, network connections and all dependent services.
Manage the physical DELL servers and their support contracts.
Manage and administer MS 365 services including: user and license management, storage management, One Drive and SharePoint Online administration, Exchange Administration, Security and compliance, Cyber Security, and permissions management.
Manage OSCc backup solutions
Plan and lead initiatives ranging from large organization-wide projects to smaller program-specific business solutions.

Minimum 10 years system administration experience required

How do I qualify?

Technical Knowledge and IT Management Skills (60%)

You have technical knowledge and practical experience with infrastructure, technical Clienthitectures, standards, security requirements, information & privacy protection standards, networks, operational environments and other I&IT technologies and industry trends to support project deliverables.
You can lead client engagement sessions to gather, document and validate client requirements (business and functional) as part of the solution management for clients.
You can exercise service risk management by providing recommendations based on an evaluation of risk and an understanding of business implications of risks.
You can manage all aspects of Servers/ Storages , mainly DELL servers and SAN storages, ideally have the related certificates
You have knowledge of Windows server administrations and Patch management including AD Server and related services, Exchange Server, File Server and permission management and other Windows server management
You have knowledge of VMWare administration and updates , ideally have the related certificates and are familiar with VXRAIL and vSphere management.
You have the ability to manage MS 365, MS Cloud, and Clienture environment
You have extensive knowledge of backup system for on premise and Cloud environments specially with Commvault.
You have Cyber Security, network administration and firewall management skills.

ReseClienth, Analytical and Problem-Solving Skills (20%)

Demonstrate reseClienth, analytical and reasoning skills, attention to detail and sound judgment to identify and coordinate/manage and provide insight into problems and incidents.
Identify optimal I&IT approaches and solutions to meet client needs and program requirements, and provide technical requirements for planning documents and submissions.
Identify I&IT technical, operational or other issues, conduct analyses, and determine most appropriate course of action to resolve them.
Demonstrate experience identifying, monitoring and managing risks and issues through to resolution or mitigation.

Project Management Skills (15%)

Knowledge of project planning methodologies and project management skills to lead/conduct projects and major assignments to support the Ontario Science Centres new strategic plan.
Team leadership skills to coordinate development of technical project plans, control project processes and provide technical guidance, set priorities, and assign activities to project teams.
Knowledge of risk assessment methods and techniques to evaluate options, select and support best solutions
Ability to identify the most appropriate resources for projects and ongoing work.

Interpersonal, Communication and Leadership Skills: (5%)

Interpersonal and relationship management skills to develop and maintain effective working relationships and liaise with clients, management and collaborate with other technical teams to achieve goals.
Written and oral communication skills to develop and present technical/business documentation, project reports, status reports, business cases, recommendations and presentations to Director and client management.
Ability to lead technical discussions and facilitate technical conversations with non-technical audience and business users.
Demonstrate written and verbal communication skills to resolve problems, and to design and deliver presentations, proposals and business cases.
Leadership and team building skills to engage the project team, ensure collaboration, and focus on achieving project deliverables
Demonstrate consultation, negotiation and ,tion skills to communicate project deliverables, resolve conflicts, and develop and sustain effective working relationships crossing divisional or Cliental boundaries and barriers.
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