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Company:
SysAid
Posted: June 13, 2024
SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model.
We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.
As we keep growing our Professional- Services team we are looking for an Implementation Specialist to take part in managing the implementation process of the company's product.
This can be a great opportunity for you to gain experience in designing and implementing ITIL assessments and procedures, work with global clients, and join a team of professionals.
What will you be doing:
Understanding the business processes, and application environment, and gathering customers' requirements.
Meet the client's expectations and internal deadlines to ensure timely and successful implementations.
Providing technical support to cross-functional teams for our product.
Maintaining technical proficiency through self-training.
Qualifications:
You have former experience with Technical support roles with a level of knowledge in the IT and ITIL fields.
ITIL Foundation Certificate- an advantage.
You're able to manage projects under time limitations, handling multiple tasks simultaneously.
You're able to deliver presentations to all business levels.
You have strong oral and written English communication skills.
•
Read the full job description and apply online on the recuiter's web-site
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