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Posted: June 13, 2024
IT field technician provides basic hardware and software support for all supported Taco Bell/KFC electronic devices and associated peripherals.
IT Field Technician Duties & Responsibilities
(Must be located in Florida or North Carolina)
- The setup, configuration, repair, moves/add/changes, and integration of new and existing computing hardware, software, networking, telecommunications, and other computer-related technologies and peripherals.
- Basic network support ensuring full connectivity of desktop and other networked peripherals, troubleshooting, and resolving user and site networking issues.
- Supporting the Information Technology Department with installing, administering, and maintaining the infrastructure of clients, servers, and networking.
- Installation, setup, and maintenance of workstations to include workstation hardware components, base operating systems, networking, software environments.
- Support & assist in evaluating information system (IS) threats and vulnerabilities to determine whether additional safeguards are needed for a wide range of IS security related areas including architectures, firewalls, electronic data traffic, and network access.
- Performing preventative maintenance and setup for a variety of computer related equipment and locations
- Providing responsive customer-centered quality support and service ensuring the highest levels of customer satisfaction
- Addressing and/or resolving IT incidents/service requests promptly and completely
- Work independently in the field.
- Be able to lift 70 lbs.
- Work on your feet for long hours, not to exceed a 10-hour shift.
- Work a 50-hour work week. (OT over 40 hours)
- Willing to travel 75% depending on location of store.
- Position requires the ability to perform light physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling and the use of a stepladder.
- Valid Driver license: clear an annual background check.
- Assisting with the creation and maintenance of local site IT systems documentation
- Performing on-call "after-hours" support as required to meet site and mission needs and travel to remote locations with North Carolina & Florida areas with short notice.
- Support level knowledge of the Windows 7 operating system or higher
- Basic knowledge with restaurant operations and systems.
- Proficient in the use of Basic Power and hand tools.
- Able to reach and be comfortable with heights while using step and/or extension ladders. Heights that may be in excessive of 2 story building.
Desired skills for IT field technician include:
Computer hardware and software
Ticket based tracking system.
Experience with Microsoft Office software
Taco Bell - KFC - Luihn VantEdge Partners•
Read the full job description and apply online on the recuiter's web-site
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