System Administrator

About the role:
At Maximizer, we strongly believe that the success of a company depends entirely on its people.
We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open communication.
We are seeking a results-oriented Systems Administrator who is driven to succeed and motivated by the opportunity to create meaningful impact on a scaling organization.
The Systems Administrator role at Maximizer CRM is an exciting and challenging role, requiring proficiency in many distinct technical fields.
What you'll do:
The Systems Administrator will be responsible for the general maintenance and administration of several systems, platforms, and processes, including but not limited to:
General:
Incident Management (Troubleshooting technology associated problems):
connectivity to networked resources.Hardware:
phone, computers, laptops, peripherals printers.
Best effort support for specialized software (Sage, other Cloud based solutions as required…).Ad-hoc training 'how to' on use with common computing devices and software.Working with staff to resolve server related trouble incidentsContacting external vendors on items requiring their services / support (i.e.
IP phone system)Will provide general assistance on projects as a SMEConfiguring and installing:
New computers and computer accessoriesNew printers/fax machinesNew phonesNew softwarePurchasing (Hardware / Software):
Identifying needed resources and obtain proper approvals towards requisition.Research if hardware/software requested is the appropriate solution within business technology standards.Asset Tracking:
track receipt of the item(s) and getting it/them in the door and functioning.Procure hardware and software and be able to articulate and build a business case via a Decision Deck (using provided template).Maintenance:
Ensuring internal machines are running to current standards - antivirus software maintained, server health monitored.Ensuring all identified data is adequately backed-up, creating and performing routine workstation maintenance, upgrading older desktops (as per ever-green strategy).Managing the backup process involving cloud, onsite and offsite storage.Documenting system changes (i.e.
changes to user passwords, IP pools, licensing information, computer inventory, domain info, general procedures, server performance, and tech support requests).Support:
Primary contact for Emergency support on matters with no workaround and no ability to conduct work.
Best effort to be on site in 1 hour.IT requests are retrieved from our custom SharePoint Solution, SLA's are not currently defined and so the expectation is on the candidate to use their judgement on priority items.Support Hours (non-emergency) are generally 0900 - 1700 with some flexibility considered as required.Platform Management Responsibilities:
Active DirectoryResponsible for AD or Active Directory authentication and authorization for all users and computers in a Windows domain type networkServersResponsible for all physical and virtual servers with Windows or other Operating SystemsHyper-VResponsible for Hyper V Service that provides Microsoft specific Virtualization technologyDNSResponsible for Domain Name ServicePatch ManagementResponsible for patch management for all defined platformsPhysical PlantResponsible for maintaining integrity of data cabling, patch panel management, cable trays/runs.
and maintaining documentation and inventoryLAN/WANMaintenance of network connectivity and documentation of systemsData Backup/RestorePerform backups as needed, and restoring services for deleted and corrupted filesVoice/MobilityMaintenance of 3CX VOIP voice platform, and configuration/distribution of corporate mobile devicesCyber SecurityMaintenance of strong cyber security footingNetAppGeneral Maintenance and patchingOffice365Responsible for overall administration of Office365ZendeskProficient in using and configuring ZendeskZapierSupport internal API integrations to multiple systems:
HubSpot, Maxio, Zendesk, Apollo, etc.What you'll bring:
5+ years of experience in a System Administration, Network Administration, or similar role.Experience with databases, networks (LAN, WAN) and patch management.Knowledge of system security and data backup/recovery.Familiarity with various operating systems and platforms.Resourcefulness and problem-solving aptitude.Excellent communication skills.A strong desire to learn new technologies and an aptitude to do so.Current Microsoft and or Networking certifications:
SQL Server, Azure, DevOps, Networking, Server and Active Directory among the most desired certifications.A Technical College or University degree or commensurate experience.Why you should apply:
Competitive Salaries with RRSP matching program Generous paid vacay and sick days A powerful Laptop Budget for courses, books, and personal development❤️ Peer to peer recognition and rewards Team building events, happy hours, and off-sites