Field Service Engineer

Based in Vancouver, BC, as the Field Service Representative, you will be providing on-site support to customers that includes, but is not limited to installation, corrective maintenance, preventative maintenance, and relocation/removal of flow cytometry instrumentation; after-hours phone support, holiday and weekend on-site and phone support could be required.
In addition, the FSR supports marketing and commercial initiatives, exhibitions, and clinical trials.

Job responsibilities

• Use critical thinking to identify root cause and resolve instrument issues, with minimal direct supervision, while abiding by current guidelines and standards.
• Focus on improving customer satisfaction in all interactions.
• Complete technical service bulletins on assigned instruments, as per company guidelines and timelines.
• Properly maintain car stock inventory - including inventory counts and management, test equipment, tools, and technical data.
• Complete service documentation, as the need arises, by the position function.
  Service documentation to be completed in compliance with Quality and Regulatory requirements.
• Display maturity and judgment in time management and expense control.
• Report quality control and other technical problems, in detail, to the appropriate support center and Manager.
• Should be flexible and willing to travel based on the business needs, and outside of geographic area on short notice.
• May be required to be available 24x7 via phone and rotate in schedule of on-call status.
• Actively support FSR team and continuously looks to improve the team processes to build a more efficient work environment.
  Back-up other Service Representatives during heavy workload and when required.
• Attend training on instruments as requested.
• Work environments will include BSL-2, BSL-2+, BSL 3, and BSL 3+

Qualifications:

• The ideal candidate would possess an Electronics Technology diploma, B.Sc./B.A.
  degree preferred
• 2+ year's experience in a similar field service role, within the biomedical industry strongly preferred
• Experience with Flow Cytometry and Flow Cytometer Instruments, and/or optics/lasers, pneumatics, and hydraulics/fluidics
• Experience with PCs/software/LIS/networking/database management knowledge is an asset
• Knowledge of Windows and common Office programs (Word, Excel, PowerPoint)
• Basic understanding of Immunology or another related scientific field is a plus
• Should have a valid driver's license
• Should be able to travel to the US for training purposes as required, and able to attain security clearance as required by the Government of Canada, in order to access government regulated sites
• Strong analytical, problem-solving skills, interpersonal, and organizational skills
• Individual should possess effective communication and customer service skills,
• Should be resourceful and function autonomously
• Willing to travel up to 40% of the time including overnight travel