Front Of House Specialist - Part Time

FRONT OF HOUSE SPECIALIST - PART TIME (4 DAYS / WEEK)
Are you a hospitality, admin, or hotel rockstar seeking a thrilling job opportunity minus the constraints of traditional shift work? Join us here in Publicis Groupe and make a change with your talent and passion!
Due to internal promotion, we are hiring for a Front of House Specialist to join our bustling Experience Team, in our stunning offices located in Pyrmont, Sydney. This role will be part-time for 4 days/week - Monday to Thursday.
ROLE PURPOSE:
The Front of House Specialist is crucial to the success of the business, both by creating a welcoming environment for visitors and maintaining our reputation as a great place to work. You will be creating a world class client and employee impression in our main client facing spaces, alongside being responsible for parking management, access control and being the subject matter expert for our automated Visitor Management System.
You will be part of a vibrant, friendly and diverse AUNZ team who are passionate about maintaining a high standard which is reflected in the overall experience we provide to our staff, clients & visitors.
This will be an ideal role for someone with similar experience in hotels or a corporate setting or from a hospitality / retail background, looking to work normal office hours with an extended weekend.
INTERESTED? LET'S SHARE THE PERKS:
Be a part of the Publicis Groupe family - one of the world's most progressive and dynamic modern communications businesses enjoying all the perks that come with our network offering:

A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing
Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
Our Publicis Liberté flexible working approach and an industry leading parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits
Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year
A culture of open feedback and support to reach your goals through our My Performance Conversation program
Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for advancement and collaboration with our global network
Confidential 24 hour support via our Employee Assistance Programme
KEY RESPONSIBILITIES:
Visitor Experience
You will be the face of all agencies under Publicis Groupe - creating great first impressions is key!
Meet & greet all external visitors with warmth and professionalism
Build relationships with regular visitors
Manage the visitor sign in system and database
Ensure that Front of House is always immaculate and inviting
Liaise with agency teams to coordinate welcoming and escorting their visitor
Make recommendations for process changes and ideas for improving the visitor experience
Employee Experience
Support the Experience Team in creating an upbeat environment
Make our people feel recognised and welcome, from their first day and beyond
Contribute to the organisation and execution of internal events
Make recommendations for activations and ideas to improve the employee experience and offerings
Office Administration
Administration of our access control system - swipe card programming and visitor passes
Point of contact and Subject Matter Expert on our Visitor Management System
Administration of our automated parking system
Coordinate incoming calls
Manage the distribution of mail & packages to staff from Front of House
Coordinate with couriers and Experience Team on deliveries
Log building issues as needed
Assist Experience Team with floor operations and admin as duties allow
Occasionally assist agencies with urgent requests for pitch presentations or send outs
Support your Experience Manager peers in the booking and coordination of all shared meeting rooms and car spaces
Provide specialist FOH support and other support for events and meetings
Staff Amenities (Bathrooms and Kitchens) management
Work with your Experience colleagues to ensure that staff are kept informed on any maintenance issues
HSE responsibilities
Identifying and resolving any building issues that do not meet HSE standards
Supporting sustainability measures in the office as required
Facilitating required HSE Inspections
Undertaking Fire Warden training and being a contact point for Rescue Services as they enter the building
First Aider support
Ensuring the first aid kit is accessible, stocked and available to staff
YOUR EXPERIENCE:
You will have experience working in an administration and customer service-related role: e.g. reception, office assistant, hospitality, retail etc.
Committed to diversity, equity and inclusion in the workplace
Competent in Microsoft Office Suite
Intermediate in Microsoft Excel
Previous HSE training
First Aid certified
ABOUT YOU:
You're an engaging, personable individual with a positive and outgoing demeanour
Inspired by providing and maintaining exceptional service
Self-motivated and comfortable working autonomously
High standard of presentation, both personally and in your surroundings
Committed to sustainable workplace practices
Great team worker - contributes enthusiastically to other's projects, shares information freely, appropriately communicates and escalates concerns, comfortable working with different managers
Able to adapt to every day being different and remain upbeat on fast paced days, as well as days that focus on routine administrative work
Proactive and solutions focused - able to anticipate issues before they arise
Calm under pressure
Emotionally resilient and understanding of the high stakes environment
Comfortable communicating with senior stakeholders - both internal and external
If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes - so if this role resonates with you, please apply.
Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation.We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.
Uniqueness is powerful; without it we wouldn't be where we are today. So be you - we like it that way.
We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via *** - your personal information will be kept confidential.
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