Night Auditor - Kimpton Sydney & Indigo Potts Point

Join Our Team as a Night Auditor at Kimpton Margot Sydney and Hotel Indigo Potts Point!

Introduction:

Experience the best of Sydney's hospitality at Kimpton Margot Sydney, and Hotel Indigo Potts Point, both proudly managed by Pro-invest Group. Nestled in vibrant locales, these boutique hotels embody the essence of boutique luxury and personalized service, offering guests an unforgettable stay immersed in local culture and charm.

Why We're Here:

At Kimpton Hotels & Restaurants, we believe in the power of heartfelt human connections. Since pioneering the boutique hotel concept in the 1980s, we have remained steadfast in our commitment to providing genuine care to our guests, colleagues, and communities. Our culture thrives on celebrating individuality, fostering creativity, and a relentless passion for delivering unique, personal experiences that create lasting impressions.

Hotel Indigo Potts Point, nestled in Sydney's vibrant neighborhood, stands as a vibrant oasis known for its eclectic blend of art, culture, and culinary delights. Each Hotel Indigo property embodies the distinct charm and character of its locale, offering guests an immersive local experience like no other. Expect personalized service, locally inspired decor, and a warm welcome that resonates with the neighborhood's rich history and vibrant present.

About Pro-invest Group:

Pro-invest Group is a leading global asset management and investment firm specializing in real estate, with a strong portfolio in new-build and repositioned hotels across Australia and New Zealand. As owners and operators, we partner with renowned brands such as Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel to deliver exceptional hospitality experiences.

What You'll Do:

As a Night Auditor, you will play a vital role in ensuring the smooth operation of night-time activities at Kimpton Margot Sydney and Hotel Indigo Potts Point. You will conduct nightly audits of hotel revenue and expenses, prepare daily revenue reports, and uphold IHG brand standards and local regulations. Your responsibilities will include supporting the Night Manager in maintaining efficient internal controls, providing exceptional guest service, and ensuring safety and security protocols are followed.

Duties & Responsibilities:

Financial Management:

• Perform the Night Audit process according to established procedures, ensuring accurate reconciliation of daily revenue and expenses.
• Balance accounts and post outstanding charges to guest accounts.
• Support in maintaining internal controls to prevent theft and fraud.
• Assist with Accounts Payable processes as needed.

Guest Experience:

• Serve as the first point of contact for guest queries and escalate issues as necessary.
• Greet guests warmly and ensure personalized service throughout their stay.
• Recognize and acknowledge IHG Rewards Club members and VIP guests.
• Respond promptly to guest needs and ensure satisfactory service recovery.
• Maintain a high level of product and service knowledge to promote hotel facilities and services.

Operational Support:

• Coordinate with other hotel departments to ensure seamless guest experiences.
• Participate in training sessions and maintain compliance with brand standards.
• Conduct thorough shift handovers and maintain communication with the incoming shift.
• Uphold Pro-invest Group and IHG guidelines regarding safety, security, and operational protocols.

Accountability:

• Report directly to the Manager on Duty and collaborate closely with hotel leadership teams.
• Maintain high standards of performance as measured by internal audits and performance reviews.

Qualifications & Requirements:

• Demonstrated experience in Night Audit or Hotel Reception roles, preferably with knowledge of Property Management Systems (PMS).
• Diploma or bachelor's degree in hospitality management or related field preferred.
• Excellent communication skills in English, both verbal and written.
• Responsible Service of Alcohol (RSA) Certificate (NSW) required.
• Full Driver's License (or current provisional license towards achieving full license).

Why Join Us:

• Career Growth:
  Opportunities for advancement within Pro-Invest Group and IHG's global network.
• Benefits:
  Enjoy competitive benefits, including discounts on accommodation, food & beverage, and IHG colleague rates worldwide.
• Perks:
  Receive a complimentary Familiarization Stay, participate in our colleague Referral Incentive Program, and access Employee Assistance Programs (EAP).
• Dynamic Culture:
  Join a team that values authenticity, creativity, and personal growth, fostering a supportive and inclusive workplace.

Ready to Make a Difference? If you are passionate about hospitality and committed to delivering exceptional guest experiences, apply now to become part of our team across Kimpton Margot Sydney and Hotel Indigo Potts Point. We welcome individuals who embody our values and are ready to contribute to our unique and vibrant hotel environment.

Apply Today:
Take the next step in your hospitality career with Kimpton and Pro-Invest Group. Apply now and embark on a journey where your contributions are valued and recognized.

Pro-invest Group is committed to creating a diverse and inclusive workplace, free from discrimination. We encourage qualified individuals of all backgrounds to apply.

For more information or to apply, please contact us. We look forward to welcoming you to our team and supporting your professional growth.