Posted: July 2, 2024
Member Engagement Officer WFH & Fully Remote Permanent Role Part-Time (25 hours per week) Salary: $90,000 + Super (Pro-Rata)
Cox Purtell is currently working with a peak not-for-profit organisation operating within the L&D industry who are seeking a fully remote Member Engagement Officer to report to the CEO.
This is a great position with heaps of autonomy, opportunity and ownership from day one - responsible for attracting and retaining members through a variety of engagement activities, to hit membership targets - focussing on retention, satisfaction and ultimately growth.
The successful candidate will possess a broad range of skills and be experienced in working with membership organisations. It's a varied role, encompassing marketing, sales, and membership management, therefore strong relationship-building and communication skills are essential, as is experience working with databases and CRMs.
Your Area of Responsibilities:
- Help drive retention and growth of our membership base through strategic initiatives and good customer service.
- Proactively build and maintain relationships with individual and corporate members driving loyalty and retention, communicating membership benefits.
- Seek feedback and take appropriate action to ensure that the membership experience is always positive and improving.
- Maintain data in CRM ensuring it's accurate and up-to-date.
- Support with CRM platform migration and roll-out.
- Champion data analysis and reporting to help drive better decision making and quality control activities.
- Provide regular and timely communication with Divisional Council President's and councillors.
- Take an active role in events to promote further member engagement.
- Take responsibility for continuous improvement activities to improve our service offerings, financial sustainability and to keep a pulse on member sentiment.
Your Profile:
- 10 years' experience in a membership/customer-focussed roles.
- Database and CRM skills are essential.
- Autonomous, pro-active attitude to work, will use your initiative to achieve goals.
- Excellent communication skills - able to work across internal and external stakeholders and deliver through others.
- Exposure to business development/sales environment would be very beneficial - experience growing customer/member base and ensuring retention is key.
- Experience with new systems implementation and migration.
- Professional maturity and business acumen.
- Happy to be involved in all areas of the business - it's a lean team so a proactive and collaborative mindset is key.
- Experience in managing overall customer service to a high standard.
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Read the full job description and apply online on the recuiter's web-site
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