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Company:
ING Bank N V
Location:
AU -
sydney
Posted: May 18, 2024
Keen to showcase your passion for customers and expertise in hardship? Move your career as a Financial Support Specialist!
We have two exciting permanent opportunities for Financial Support Specialists to join our high profile Customer Solutions Team .
Are you ready to make a real impact on our customers' lives? Then keep reading!
As part of our dedicated and dynamic team, you'll be responsible for assessing applications from clients experiencing financial hardship.
You'll be regularly speaking directly with clients, multiple internal and external stakeholders and suppliers to assist and support clients to resolve their financial situation.
Additionally, you'll assist in managing accounts in arrears for both secured and unsecured lending while using your sound knowledge of the collections processes.
The core hours for our Customer Solutions team are 8:
45am to 5pm, however there may be times when you'll need to have the flexibility to work outside of these hours.
These roles can be based in either Sydney or Wyong.
What you'll do
- Assess hardship applications and liaise with mortgage insurers for approval and consideration.
- Review and ensure quality control of hardship cases; recommending the course of action for hardship cases.
- Manage arrears on affected accounts and maintain records of cases in hardship.
- Respond to incoming email and phone requests and update internal and external stakeholders with hardship enquiries.
- Ensure all legislative requirements have been met throughout each interaction.
What you'll bring
- Prior experience in a financial hardship focused role is essential.
- Knowledge of relevant regulatory requirements and legislation - NCCP, BCOP and debt collection guidelines.
- A passion for helping others, and the ability to communicate to a diverse range of customers with empathy.
Experiencing dealing with vulnerable customers is highly regarded. - The ability to work well under pressure using multi-tasking, analytical and problem identification skills.
- The ability to objection handle and negotiate in difficult situations.
What's in it for you?
- Annual rest day - an extra day of leave!
- Annual impact day - volunteer to have an impact on the community.
- Encouraged work/life balance, with a flexible combination of work from home and work in office.
- Employee Wellbeing Program so that you can be your 'Best You.'
- Parental Leave of up to 20 weeks paid leave to eligible employees.
- Discounted ING Home Loans and Health Insurance.
- Drop everything and learn with over 16,000 professional and personal development courses to choose from
Applications will close on Wednesday, the 29th of May - don't miss out on this opportunity and apply today!
Discover what our people have to say about working at ING!
About Us
At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you're joining a modern and progressive team where individuality isn't just accepted, it's encouraged.
You'll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential.
It's one of the many reasons we're proud to be an Employer of Choice for Gender Equality.
We give people the freedom to think differently, take ownership of their work, and make great things happen.
We're here to help you get ahead.
And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employerof Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you'd feel at home? We'd love to hear from you.
(One last thing, ING operates a direct talent sourcing model.
So no agency introductions, please.)
This role is NSW based.
ING's approach to flexible working (FlexING) means you can work 50/50 in office (Sydney) and from home.
Still in two minds?
At ING, we celebrate diversity and innovation.
Research shows that 60% of women and underrepresented groups may hesitate at this stage, even after starting their application.
Don't miss out on the chance to bring your unique spark to our team - hit submit now! Your fresh perspective is what we're all about.
Need more?
We encourage candidates to submit an application first, but for any other enquiries please reach out to Sabrina Huynh, .
Read the full job description and apply online on the recuiter's web-site
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