Customer Service Specialist Shannons Remote

Customer Service Specialist Shannons | Suncorp Group |Australia

Are you passionate about cars or motorcycles paired with deliveringexceptional customer service? Join Shannons Insurance in Heatherton andwork with likeminded individuals.

Are you passionate about cars or motorcycles paired with deliveringexceptional customer service? Join Shannons Insurance in Heatherton andwork with likeminded individuals.We're currently recruiting for specialists to join our team onWednesday 15th May.We have two permanent full time shift options on offer.
See belowfor more information.As part of your role, you will undertake 7 weeks full time, in officetraining at our Heatherton office to ensure you are set up for success!Following your training period, you will have a 50/50 split betweenworking from home and working in the office.What you'll doAt Shannon's it's all about our customers and the positive impact wecan make in their lives and communities.
As a Motor Enthusiast Underwriter,you will be:
Taking incoming calls from our new and existing customersProviding information and product knowledge to identify the right levelof insurance protection to meet the customers requirement.Strive to make the complex simple whilst ensuring the customers'needs are metShare your passion for motoring and provide a unique service to ensureyour customers can drive or ride forward with confidence, knowing they arecovered by ShannonsWhat we can offer youPermanent full-time role - see shift details below$61,262 + super (based on full time hours) + allowance on eligibleshifts + performance-based incentives.A laptop to perform your roleComprehensive (fully accredited) and paid 6-week underwritertrainingRecognition and rewards for the genuine impact you will be makingSocial club activities and eventsDiscounts and offers on a range of retail stores as well as banking andinsurance productsA range of flexible working and leave options, including 20 weeks paidparental leave and unlimited paid emergency response leaveA full list of employee benefits can be found here - Employeebenefits | Suncorp GroupWhat you'll bringA genuine interest in cars or motorbikes is essentialExcellent customer service skillsAbility to build rapport with customers and drive solutionsAbility to problem solve and make the complex simple for customersDemonstrated motivation to achieve and exceed targetsHigh interest in developing your knowledge and generating ideas throughinnovative thinkingHigh level of technical ability and navigating multiple systemsShift OptionsAt Shannons, our contact centre operates from Monday to Friday between thehours of 8am and 7pm and Saturday to Sunday 9am to 5pm.We are recruiting for the following full-time shift options:
Option 1:
Sat
• , Tues, Wed, Thurs, Fri - 37.5 hours perweek - start window 8am-10am on weekdays and 9am on SaturdayOption 2:
Monday to Friday - 37.5 hours per week - startwindow between 9am-11amOption 3:
Monday to Friday - 37.5 hours per week - startwindow between 8am-10amA start window means you will be on a rostered to commence your shiftanytime during these times.
This will be rotating roster and you willbe provided with these 4 weeks in advance.Please note, you will receive 100% loading after 12pm on aSaturday.Working From HomeIn addition, Shannon's offers a hybrid working model which allows you tofind a balance between working from home and working from the office, whiledelivering your best work.Please note, there is a 50/50 split between working from and working in theoffice.You will be provided with a laptop however, there are a few thing you willrequire to successfully work from home such as:
Home phone line or VOIP connectionInternet connectionDual screens, mouse and webcamErgonomic set up with desk and chair in a quiet, private spaceAnti-Virus SoftwareAbout ShannonsShannons is Australia's leading insurance provider for motoringenthusiasts.
We are also one of Australia's leading motorcycle insuranceproviders and support more than 1,200 car and motorcycle enthusiasts'events throughout Australia every year.We are proud to be a part of the Suncorp Group family alongside some ofAustralia's most trusted and diverse names in insurance.
Together, weshare a drive to make the complex simple and bring out customers peace ofmind when it matters most.If this sounds like the perfect role for you, apply today! For moreinformation, please contact our delivery partners on 02 8223 9659.At Suncorp we build inclusion by providing an environment where everyonecan be themselves and feel valued, involved, and respected for theirperspectives and contribution.Advertised:
10 Apr 2024 AUS Eastern Standard TimeApplications close:
19 Apr 2024 AUS Eastern Standard TimeTagged as:
remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home