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Company:
Hotel Chadstone Melbourne MGallery
Location:
AE -
ras al khaymah
Posted: June 8, 2024
- Responsible for the preparation and compilation of the yearly budget, business plan and the forecast in coordination with the relevant Department Heads and Regional Sales and Marketing and Revenue leaders
- Responsible for the achievement of the commercial results of his/her property and positioning in the competitive set, on short-term and long-term basis
- Maintains a constant awareness of the general market trends (local, domestic, and international) and of the activities of the competitors
- Proactively seeks new business opportunities by building new relationships and actively getting involved in the sales activities of the hotel
- Ensures correct use of Company's corporate identity at all levels in the hotel
- Ensures the online content, websites and information on OTAs are always kept up to date
- Implements adequate control tools to monitor the commercial activities of the hotel daily, weekly, monthly and year to date.
Act proactively to rectify/adjust the commercial strategy where necessary - Ensures financial expenditures, contracts and agreements are done in accordance to company's policies and guidelines.
General
- Ensures consistent focus on guest satisfaction and high quality of service and handles all guest interactions professionally and appropriately
- Responsible for the offline and online reputation of the hotel, he/she keeps informed of guests' complaints, ensuring complaint handling, guest reviews and guest recovery
- Ensures a proper cost control is implemented at all levels (Payroll, Purchasing, F&B etc.)
- Encourages and implements CSR initiatives to support the local community
- Ensures hotel complies to the local and international legal requirements; follows through relevant certifications such as HACCP, legionella, Safety etc.
- Is familiar with all relevant company documentation and relevant OSMs for his/her field of responsibility.
- Follows through that the maintenance of the hotel is managed in accordance to the standards and requirements; material values, renewal and care of premises, furnishing and fitting, machines, assets and FF&E
- Effectively communicate with other hotel departments, regional, and corporate teams
- Manage the operations of the hotel to maximize profitability and to ensure superior guest service and product quality
- Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs
- Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the Hotel Manager/General Manager
- Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
- Ensures optimal compliance with corporate focus audit
- Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
- Conducts a daily briefing with management on current key activities
- Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
- Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
- Interacts in a positive way with all team members to ensure a luxury guest experience
- Ensures compliance with local health and safety regulations
Read the full job description and apply online on the recuiter's web-site
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