This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
Tandemsearch
Location:
AE -
dubai
Posted: May 7, 2024
Job Title:
Senior Director Retail Customer Experience
Location:
Dubai, United Arab Emirates
The role holder will be accountable for defining, implementing and overseeing the execution of the Retail Customer Experience Transformation strategy on behalf of the Retail Business, reporting to the Group Head of Customer Experience.
The role supports the Bank's CX Transformation Programme that aims to be one of the world's leading brands for Customer Experience and puts into place critical checks that would create the distinct Customer Experience end to end at critical touch points.
As part of this significant programme of change, the role holder will be expected to define and own the implementation of the target technology estate, driving cost take-out and delivering a highly digitised client experience.
The
Senior Director of retail Customer Experience is accountable for the ongoing leadership of all CX transformation initiatives within the Retail Business.
This will involve programme management responsibility across multiple digital, business and Operations teams to streamline and automate the client experience across the Retail client lifecycle.
Key Responsibilities:
Accountabilities for Business, Customers, and Stakeholders:
- Working with the Group Head of Customer Experience, Product, Digital, Distribution and Segment Heads to lead the design and implementation of the CX Transformation strategy across Retail Banking.
- Ensure accountability for delivery, ownership and execution of the Retail CX Transformation product roadmap, including programme management oversight of Retail CX transformation activities.
- Responsible and accountable for the digital design and delivery across client journeys, extending to automation of the underlying process (and straight through processing where possible).
- Identifying optimization opportunities to inform future CX transformation priorities.
- Driving and embedding key change activities into the business and support functions that will change because of Retail CX transformation.
- Managing the relationship between project teams, ensuring close cooperation between the functions on transformation initiatives.
- Accountable for all elements of financial planning, budget management, cost management and ensuring adherence to cost targets.
- Define the governance framework and reporting requirements for CX transformation including compliance with external regulators.
- Developing and communicating a compelling vision for Retail CX Transformation strategy that inspires and engages people with values and goals as the basis of an inclusive, high-performance, customer-centred culture.
- Building effective senior stakeholder relationships at the Sponsor and ExCo / ManCo level, routinely working at the Director, MD, and ExCo level.
Constructively challenging the agenda to help the business and technical teams deliver in a consistent and controlled manner. - Developing and deploying individual contributor performance management frameworks to drive efficiencies.
- Acting as a thought leader at the executive management level about areas of digital focus for Client Services.
- Championing the voice of the customer to build a culture of balancing commercial and client/customer imperatives at all times.
- Setting expectations, sharing best practices, and managing, monitoring, coaching, and developing teams to ensure that they enhance their performance and capabilities while meeting required standards.
- Thorough understanding of the Retail business, including products, propositions, services, and systems.
- Extensive experience in large-scale Transformation initiatives in Retail Banking.
- Strong strategic planning and execution skills, including business case development and benefits realization.
- Proven analytical ability, including being able to contextualise data into business activities and conclusions.
- Proven ability to lead a function and/or change team to deliver strong, effective governance and day-to-day controls, clear planning, communication, reporting, and MI, risk, and issue management.
- Experienced change leader with proven experience in sponsoring complex change across multiple markets.
- Experience in Agile working and process optimization activity.
- Outstanding organizational and planning skills with experience of the management of multiple complex programs/business transformations, with knowledge of when and how to re-prioritize, or escalate as required.
- Ability to operate across boundaries of business and technology organizations, utilizing broad business delivery, change, technology, and data management and remediation knowledge.
- Proven leadership and team building capabilities, with experience in managing sizeable teams within a matrix organization.
Confident when working with the Retail businesses, control functions such as FCCand regulatory specialists and external Regulators as well as ability to collaborate with partner functions such as Technology and Legal. - Ability to deliver results in an environment with increasing regulation having an impact on operational performance times and client experience.
- Strong commercial mindset to ensure build, interlock, and oversight of all associated cost, budget, FTE, and Governance related to multiple programs of work.
- Strong influencer who can bring together disparate and virtual teams and coalesce them around a common goal.
- University Graduate, preferably with a master's degree with strategic management skills and visionary qualities.
- Over 15 years of work experience in a Banking Environment managing complex change initiatives and Program Portfolios.
- Complex Project Management and analytical skills.
- Excellent leadership and people management capabilities to lead large teams engaged in multiple activities.
- Strong Customer Focus.
- Multi-disciplinary capabilities - analytical, qualitative, negotiating, and eye for detail.
- Ability to work under pressure and handle both strategic and tactical issues.
- Good decision-maker, positive attitude, and results-oriented.
- Extensive experience and working knowledge of Agile principles and process reengineering methodologies.
- Ability to delegate work effectively.
- Excellent interpersonal skills.
•
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Chief Marketing Officer CMO
Company:
Injazat Information Technology
Location:
United Arab Emirates -
Abu Dhabi
Posted: June 12, 2024
Lead the development and execution of the Core42 overall marketing strategy,anchored around a shared purpose for brand equity building, acceleratedbusiness and revenue growth, customer focused engagement, and demandgeneration. • Contribute to the development of the overall businessplan,
read more...
General Manager
Company:
Kyraa
Location:
United Arab Emirates -
Sharjah
Posted: June 11, 2024
To manage customers in the region in line with sales targets • Ensure the continuity of sales relations with current and potential customers • Ensuring timely, accurate and complete delivery of orders from existing customers in the region for which it is responsible • Carrying out
read more...
Digital Marketing Executive Jobs in Sharjah - Careers
Company:
NOVOTEL
Location:
United Arab Emirates -
Sharjah Emirate
Posted: June 23, 2024
Digital Marketing Executive Jobs in Sharjah | NOVOTEL Careers • Job Responsibilities: • Supports publicity for hotel promotions and selected Food and Beverage outlets and their promotions as well as festive offers. • Media hosting opportunities for rooms and selected Food and Beverage
read more...
Junior Social Media Manager Remote
Company:
Amwajnwd
Location:
United Arab Emirates -
United Arab Emirates
Posted: June 21, 2024
(et_pb_section fb_built="1" _builder_version="4.20.2" _module_preset="default" custom_padding="||0px||false|false" locked="off" global_colors_info="{}")(et_pb_row _builder_version="4.20.2" _module_preset="default" width="100%" max_width="100%" global_colors_info="{}")(et_pb_column type="4_4"
read more...
HVAC Technician
Company:
Amentum
Location:
United Arab Emirates -
Abu Dhabi
Posted: June 28, 2024
Stock Taker - Supervisor • RGIS Inventory Specialists • What you will receive as a Retail Stock Taker Supervisor: • Competitive Starting rate • Flexible Working Hours based on the availability you provide to us • Performance bonuses • Minimum weekly contracts for 16-32
read more...
Cardiothoracic Surgeon Specialist FT
Company:
SearchPlus HR Dubai
Location:
United Arab Emirates -
Sharjah
Posted: June 5, 2024
We are looking to hire Industrial Shop Helper for our Manufacturing client in Orange. • This position will pay $15.00 per hour and will be on arotating shiftschedule. • In this role, you will be responsible for working in our manufacturing shop assisting in our daily fabrication processes.
read more...
Coordinator Riders - Abu Dhabi
Company:
talabat
Location:
United Arab Emirates -
Al Rawdah
Posted: June 23, 2024
Coordinator Riders | talabat Abu Dhabi • When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. • This role will be managing
read more...
Internal Medicine Specialist/Consultant Jobs In Abu Dhabi
Company:
SearchPlus HR Dubai
Location:
United Arab Emirates -
Abu Dhabi Emirate
Posted: June 23, 2024
Internal Medicine Specialist/Consultant Jobs In Abu Dhabi | SearchPlus HR Dubai • About the job • We are looking for an Internal Medicine Specialist / Consultant who examines adult patients to ensure proper injury care and disease prevention, diagnosis, treatment, and recovery. Request
read more...
Director Entertainment Jobs In Abu Dhabi - SeaWorld Parks & Entertainment
Company:
SeaWorld Parks and Entertainment
Location:
United Arab Emirates -
Abu Dhabi Emirate
Posted: June 23, 2024
Director, Entertainment Jobs In Abu Dhabi | SeaWorld Parks & Entertainment • About the job • SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable
read more...
Expert Help for PS5 Fut Champs
Company:
Freelancer
Location:
United Arab Emirates -
United Arab Emirates
Posted: June 13, 2024
Even with my deep expertise in PS5 FUT Champs, I am seeking for an exceptional collaborator who can enrich my gameplay with unique tips and strategies.Your Responsibilities: • Break down the intricacies of the game that are often elusive- Provide strategic advice to elevate not just gameplay,
read more...
Specialist Dermatologist
Company:
MEONE MEDICAL CENTER
Location:
United Arab Emirates -
Dubai
Posted: June 4, 2024
Conduct thorough assessments of patients' skin conditions, including physical examinations and medical history reviews.Order and interpret diagnostic tests, such as skin biopsies, allergy tests, and skin cultures, to confirm diagnoses.Formulate differential diagnoses and develop individualized
read more...
General Manager
Company:
JobsInLogistics com
Location:
United Arab Emirates -
Dubai
Posted: June 8, 2024
College degree in business, logistics or management plus 5-8 years in warehousing and/or logistics management or equivalent combination of education and experience.3 years general supervisory/management experience.Knowledge, Skills And AbilitiesSkilled in planning, staffing, budgeting, and
read more...
Chief Marketing Officer - Dubai
Company:
Polygon Labs
Location:
United Arab Emirates -
United Arab Emirates
Posted: June 23, 2024
Chief Marketing Officer | Polygon Labs Dubai • Polygon Labs develops Ethereum scaling solutions for Polygon protocols. • Polygon Labs engages with other ecosystem developers to help make available scalable, affordable, secure and sustainable blockchain infrastructure for Web3. •
read more...
Chief Financial Officer
Company:
Jobot
Location:
United Arab Emirates -
Dubai
Posted: June 4, 2024
QualificationsTo be considered for the role of CFO, you must meet the following qualificationsA minimum of 5 years of experience in a senior financial leadership role, preferably in the financial services industry.CPA certification is preferred.Extensive knowledge and experience with US GAAP, SEC
read more...
Head of Internal Audit
Company:
Michael Page
Location:
United Arab Emirates -
Abu Dhabi
Posted: June 7, 2024
UAE National with a Family Book (REQUIRED)Bachelor's degree in Accounting, Finance, or a related field. • A professional certification (e.g., CIA, CPA, CISA) is preferred.8+ years of relevant internal audit experience, preferably within the financial services sector.Strong knowledge of
read more...
Plastic Surgeon Specialist Jobs In Abu Dhabi
Company:
SearchPlus HR Dubai
Location:
United Arab Emirates -
Abu Dhabi Emirate
Posted: June 23, 2024
Plastic Surgeon Specialist Jobs In Abu Dhabi | SearchPlus HR Dubai • About the job • We are looking for a committed Plastic Surgeon to join our healthcare dream team and help us cater our treatments to the specific needs of our patients in world-class facilities and provide top-notch
read more...
quantity surveyor
Company:
BUSEET
Location:
United Arab Emirates -
Sharjah
Posted: June 16, 2024
You must first log in before applying to jobs. • Contracting company based on Sharjah & Dubai searching for a reliable quantity surveyor to join our capable team of professionals. • • Candidate must have at least 3 years of experience in contracting companies. • • Good Knowledge of
read more...
Associate Director Technology Practice
Company:
Edelman
Location:
United Arab Emirates -
Dubai
Posted: June 4, 2024
You will act as Subject Matter Expert for Technology Practice and participate in key pitches and client meetingsYou will provide support to private sector and governmental clients across the Middle East.Builds strong relationships with clients and maintains strong external sector-specific
read more...
Rheumatologist Candidate Specialist Jobs In Abu Dhabi
Company:
SearchPlus HR Dubai
Location:
United Arab Emirates -
Abu Dhabi Emirate
Posted: June 23, 2024
Rheumatologist Candidate Specialist Jobs In Abu Dhabi | SearchPlus HR Dubai • About the job • We are an innovative personnel-sourcing firm with solid team strength in recruiting candidates for various domains in the IT and Non-IT sectors. We offer a whole gamut of HR services such as
read more...
Commercial Director - Jobs
Company:
Hilton Hotels
Location:
United Arab Emirates -
Ras Al Khaimah
Posted: June 23, 2024
Commercial Director Jobs in Ras Al Khaimah | Hilton Hotels Jobs • Description: • The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue from all income streams as well as market share penetration of
read more...
VP People Central Asia Posted on 09/19/2023 Be the First to Apply
Company:
DP World
Location:
United Arab Emirates -
United Arab Emirates
Posted: June 11, 2024
This role will partner and advice senior management on all aspects of Human Resource Management in the region so as to contribute to the effective utilization and development of people and thus to the division's overall profitability and productive performance. • This role will implement HR
read more...
Compliance Specialist
Company:
REMAYA
Location:
United Arab Emirates -
Zayed Military City
Posted: June 27, 2024
About RemayaREMAYA creates and delivers world-class military grade shooting ranges from the initial design and development stages right through to operations and management, imparting live-fire training to organisations serving and enhancing the skills of defence forces. • As a leader in
read more...
Selection Events for Pilots in the UAE
Company:
Wizz Air
Location:
United Arab Emirates -
Abu Dhabi Emirate
Posted: June 10, 2024
We are looking for Captains and experienced First Officers with ICAO/GCAA/EASA licenses to join our ever-growing Abu Dhabi base. • Join our Selection Events 22nd - 27th of June in AUHDid you know WIZZ is Europe's fastest-growing airline? ️ This is why we always need more amazing pilots to join
read more...
QA LEAD / TESTING LEAD Jobs In Abu Dhabi - Duncan & Ross Consulting
Company:
Duncan and Ross Consulting
Location:
United Arab Emirates -
Abu Dhabi Emirate
Posted: June 23, 2024
QA LEAD / TESTING LEAD Jobs In Abu Dhabi | Duncan & Ross Consulting • About the job • Ensures testing plans are in place and executed in a timely manner • Ensures all testing entry criteria and dependencies are met by the vendor • Follows up on testing activities with the vendor
read more...
Urologist Specialist FT
Company:
SearchPlus HR Dubai
Location:
United Arab Emirates -
Ras Al Khaimah
Posted: June 5, 2024
Diagnose patients' disorders related to the genitourinary organs and connected tissues.Treat patients' disorders related to the reproductive organs, urinary tracts, bladders and kidneys.Monitor the health of patients' disorders related to the genitourinary organs and connected tissues.Examine
read more...
Construction Superintendent
Company:
Energy Jobline
Location:
United Arab Emirates -
Dubai
Posted: June 14, 2024
Qualification And Experience Required Mandatory experience in a similar position: • 5 Years Degree: • A degree/diploma in Civil engineering or equivalent. • Professional experience: • 20 years minimum. • Excellent knowledge in civil works & earthworks, infrastructures,
read more...
Logistics Coordinator – Intern Jobs In Dubai UAE
Company:
Siemens
Location:
United Arab Emirates -
United Arab Emirates
Posted: June 23, 2024
Logistics Coordinator - Intern Jobs In Dubai UAE | Siemens • Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long
read more...