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Company:
JUMEIRAH
Location:
AE -
Dubai
Posted: June 4, 2024
About the Job:
An opportunity has arisen for a
Guest Services Manager
to join our Concierge Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
Oversee the operation of luggage and parcel deliveries during check-in, check-out, and throughout the guests' stay, ensuring timely handling in accordance with brand standards.
Ensure that long-term storage items are correctly documented, recorded, and accounted for, maintaining organized and impeccable storage rooms.
Ensure all guests and visitors are escorted to their rooms or outlet venues, providing a warm welcome and maintaining brand standards.
Coordinate with the front desk and concierge to facilitate seamless guest arrivals and departures.
Maintain the driveway, porte cochere, and all guest-facing areas related to guest services in impeccable condition, ensuring a positive first impression.
Ensure that concierge and guest services storage rooms are organized and in excellent condition.
Coordinate with the concierge and transportation management to ensure flawless execution of services related to the driveway and porte cochere guest experience.
Liaise with security management to address any risks or suspicious activities promptly and effectively.
Use HotSOS to dispatch requests and jobs to the appropriate departmental colleagues, ensuring timely delivery and follow-up.
Ensure compliance with all E Butler and E-Concierge related targets and requests, handling them within the standard time frame.
Maintain up-to-date knowledge of hotel and area events and activities to provide accurate and prompt information to guests.
Handle guest complaints and resolve problems efficiently, communicating unresolved issues to the Manager on Duty.
Support the front of house operation as needed, addressing all issues and situations to the Head Concierge.
Respond calmly and effectively to emergency situations, following hotel guidelines.
Ensure all colleagues are aware of and comply with the hotel's fire, safety, and emergency procedures.
Create an organized and cooperative work environment by completing shift checklists and following through on responsibilities.
Identify process problems and deficient areas, suggesting solutions for permanent fixes.
Assist in preparing the departmental business plan and review financial results monthly.
Ensure departmental SOPs, policies, and systems are up-to-date, both locally and globally.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Previous 5 Star Luxury Hospitality experience in a managerial role
Prior work experience in Front of House, ideally in a Luggage Master / Bell supervisory role
Excellent technical and communication skills, both in person and by telephone.
Knowledge of Opera Version 5 and/or Opera Cloud (Level of expertise - Advance
•
An opportunity has arisen for a
Guest Services Manager
to join our Concierge Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
Oversee the operation of luggage and parcel deliveries during check-in, check-out, and throughout the guests' stay, ensuring timely handling in accordance with brand standards.
Ensure that long-term storage items are correctly documented, recorded, and accounted for, maintaining organized and impeccable storage rooms.
Ensure all guests and visitors are escorted to their rooms or outlet venues, providing a warm welcome and maintaining brand standards.
Coordinate with the front desk and concierge to facilitate seamless guest arrivals and departures.
Maintain the driveway, porte cochere, and all guest-facing areas related to guest services in impeccable condition, ensuring a positive first impression.
Ensure that concierge and guest services storage rooms are organized and in excellent condition.
Coordinate with the concierge and transportation management to ensure flawless execution of services related to the driveway and porte cochere guest experience.
Liaise with security management to address any risks or suspicious activities promptly and effectively.
Use HotSOS to dispatch requests and jobs to the appropriate departmental colleagues, ensuring timely delivery and follow-up.
Ensure compliance with all E Butler and E-Concierge related targets and requests, handling them within the standard time frame.
Maintain up-to-date knowledge of hotel and area events and activities to provide accurate and prompt information to guests.
Handle guest complaints and resolve problems efficiently, communicating unresolved issues to the Manager on Duty.
Support the front of house operation as needed, addressing all issues and situations to the Head Concierge.
Respond calmly and effectively to emergency situations, following hotel guidelines.
Ensure all colleagues are aware of and comply with the hotel's fire, safety, and emergency procedures.
Create an organized and cooperative work environment by completing shift checklists and following through on responsibilities.
Identify process problems and deficient areas, suggesting solutions for permanent fixes.
Assist in preparing the departmental business plan and review financial results monthly.
Ensure departmental SOPs, policies, and systems are up-to-date, both locally and globally.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Previous 5 Star Luxury Hospitality experience in a managerial role
Prior work experience in Front of House, ideally in a Luggage Master / Bell supervisory role
Excellent technical and communication skills, both in person and by telephone.
Knowledge of Opera Version 5 and/or Opera Cloud (Level of expertise - Advance
•
Read the full job description and apply online on the recuiter's web-site
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