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Society of Workforce Planning Professionals
US - GA - Alpharetta
July 15, 2024
Who We Are: • Intradiem provides an Intelligent Assistant for customer service teams. This assistant unlocks the value of your center data to maximize productivity, engagement, and the customer experience. • Our patented AI-powered technology processes the massive amounts of data generated...
Society of Workforce Planning Professionals
US - MN - Minnetonka
July 15, 2024
The Forecasting Analyst is responsible for the development and management of volume forecasts and capacity planning within their own dataset as well as the Workforce Management tool (currently NiC CXOne) for two to three (2-3) business units and/or forecasting groups. • In this role, it is...
Society of Workforce Planning Professionals
US - IN - Providence
July 15, 2024
Quality Assurance Specialist - Hybrid Location - Rhode Island Energy Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. • Our team is dedicated to helping Rhode Island customers and communities...
Society of Workforce Planning Professionals
US - AZ - Tucson
July 15, 2024
Business Analyst - Workforce Management - Tucson, AZ - Agero DESCRIPTION SUMMARY : • Supports the assigned team by assessing analytical needs and preparing analysis and reports for team members and\or clients to use to achieve overall strategic objectives. • Improves overall satisfaction...
Society of Workforce Planning Professionals
US - MD - White Marsh
July 15, 2024
Intraday Specialist - Nottingham, MD - IKEA You will be monitoring daily operations in relation to forecasts and respond to deviations in call volume within the country Call Center, maximizing the efficiency and effectiveness of business outcomes. • Ensure objectives are prioritized correctly...
Society of Workforce Planning Professionals
ES - Randín
July 9, 2024
WFM Command Center Manager - Virtual or San Antonio, TX - MedtronicPosted On: • 12-15-2021Position Title: • WFM Command Center Manager, Diabetes SupportJob Location: • Virtual or San Antonio, TXApply Online: • /m.rfer.us/MEDBE.1iLP The Medtronic Diabetes Business is one of the...
Society of Workforce Planning Professionals
US - MI - Lansing
July 8, 2024
Job Summary: • To lead the analysis and administration of the daily operational needs of the Customer Service contact center in order to ensure that departmental goals and objectives are met. • Primary Job Responsibilities: • Analyzes intraday departmental workloads, including...
Society of Workforce Planning Professionals LLC
US - CA - San Francisco
July 16, 2024
Bright Pattern a leading provider of AI-powered cloud contact center software has a pivotal opening in our product management team.Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and...