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Society of Workforce Planning Professionals
US - GA - Alpharetta
July 15, 2024
Who We Are: • Intradiem provides an Intelligent Assistant for customer service teams. This assistant unlocks the value of your center data to maximize productivity, engagement, and the customer experience. • Our patented AI-powered technology processes the massive amounts of data generated...
Society of Workforce Planning Professionals
US - MN - Minnetonka
July 15, 2024
The Forecasting Analyst is responsible for the development and management of volume forecasts and capacity planning within their own dataset as well as the Workforce Management tool (currently NiC CXOne) for two to three (2-3) business units and/or forecasting groups. • In this role, it is...
Society of Workforce Planning Professionals
US - IN - Providence
July 15, 2024
Quality Assurance Specialist - Hybrid Location - Rhode Island Energy Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. • Our team is dedicated to helping Rhode Island customers and communities...
Society of Workforce Planning Professionals
US - AZ - Tucson
July 15, 2024
Business Analyst - Workforce Management - Tucson, AZ - Agero DESCRIPTION SUMMARY : • Supports the assigned team by assessing analytical needs and preparing analysis and reports for team members and\or clients to use to achieve overall strategic objectives. • Improves overall satisfaction...
Society of Workforce Planning Professionals
US - MD - White Marsh
July 15, 2024
Intraday Specialist - Nottingham, MD - IKEA You will be monitoring daily operations in relation to forecasts and respond to deviations in call volume within the country Call Center, maximizing the efficiency and effectiveness of business outcomes. • Ensure objectives are prioritized correctly...
Society of Workforce Planning Professionals
US - MI - Lansing
July 8, 2024
Job Summary: • To lead the analysis and administration of the daily operational needs of the Customer Service contact center in order to ensure that departmental goals and objectives are met. • Primary Job Responsibilities: • Analyzes intraday departmental workloads, including...
Society of Workforce Planning Professionals
We're looking for new talent to join us as we reinvent the future of energy. • Across BC, we have a diverse team of more than 2,500 employees we can't do without, yet we're growing as fast as ever. You may think we're your standard utility that delivers natural gas and electricity, but we're also...