Billing Specialist

Company Overview

Docusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Billing Specialist, you are responsible for ensuring accurate and timely billing of our customer accounts.
Critical components of this job include sales contract review for billing and revenue implications, contract entry into the billing system, and invoice creation and analysis.
A strong foundation and experience in working with billing or financial systems is essential.
In addition, this position will require great attention to detail and the ability to deliver results under deadlines.
This role works as a member of the Accounting team, and collaborates closely with Sales, Revenue, and the wider Accounts Receivable team.

This position is an individual contributor role reporting to the Billing Supervisor.

ResponsibilityReview contracts and ensure customers are properly set up and invoiced in the billing systemEnsure that billing is set up to meet Revenue Recognition and other Accounting PoliciesAddress and handle non-standard, complex billing, specifically including Professional Services billingWork across departments to research and resolve escalated customer disputes and exceptions on billingsDrive process improvements including working with business partners and other departmentsWork with other departments on the development and implementation of improvements to billing and accounting systemsSupport audit requirements on a quarterly basisPerform special projects as requested

Job Designation

Remote:


Employee is not required to be in or near an office frequently

and works from a designated remote work location for the majority of the

time.Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.
Preferred job designations are not guaranteed when changing positions within Docusign.
Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

BasicBachelor s degree or Accounting qualifications4+ years of broad experience within accounting and billing environmentPreferred2+ years of broad experience within accounting and billing environment at a software company or in a subscription billing environmentPC proficientAbility to thrive in a fast-paced, dynamic settingAbility to work in multiple systems and quickly move from one system to anotherExperience with Oracle or other large ERP systemsStrong experience with Microsoft Excel and WordUnderstanding of GAAP and Audit concepts and requirementsInterest and aptitude to work with high volume of data processingAbility to function independently as well as with a team effectivelyWell-developed problem-solving and analytical skillsAbility to discern alternatives and make objective recommendationsAbility to effectively work with other business groups to accomplish goalsExcellent communication skills in dealing with internal and external customersOral and written communication skills to interact with upper levels of management

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:
California:
$31.44/hour - $44.74/hourIllinois and Colorado:
$28.99/hour - $37.72/hourWashington and New York (including NYC metro area):
$28.99/hour - $40.89/hourThis role is also eligible for bonus and

benefits .Global benefits provide options for the following:
Paid Time Off:
earned time off, as well as paid company holidays based on regionPaid Parental Leave:
take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans:
options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans:
select retirement and pension programs with potential for employer contributionsLearning and Development:
options for coaching, online courses and education reimbursementsCompassionate Care Leave:
paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
You can count on us to listen, be honest, and try our best to do what s right, every day.
At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.
And for that, you ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
If you need such an accommodation, or a religious accommodation, during the application process, please contact us at
• @docusign.com .If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at
• @docusign.com

for assistance.Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states:
Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
We encourage great talent who bring a range of perspectives to apply for our open positions.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights poster#LI-Remote #LI-BS2
•