Client Service Research Manager

Guidepoint
US - Arizona - Phoenix
July 4, 2024

OVERVIEW:

The Client Service team is the backbone of Guidepoint's success. The team is responsible for efficiently delivering Guidepoint's services to our clients around the world. We work to understand each client's unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today's economy.

Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions?

If so, this Research Manager, Client Service position at Guidepoint may have your name on it.

WHAT YOU'LL DO:

Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals
Manage client requests including: project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requests
Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients
Develop effective screening criteria, understand each client's compliance requirements, and master Guidepoint's proprietary CRM system
Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint's services
Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests
Be knowledgeable of and follow any client-specific compliance procedure

WHAT YOU HAVE:

Bachelor's or Master's degree
2+ years year of professional experience
Intellectual curiosity and desire to learn
Attention to detail: ability to follow a multi-pronged email thread among client team and US Guidepoint team, handle scheduling between clients and experts, pick up on details of client request, which can be specific
Sense of urgency: Must thrive in a fast-paced environment with many stakeholders and understand client needs
Process-oriented: must be able to remain organized when working on multiple projects and complete processes in alignment with the NY and Boston teams to ensure continuity between offices
Advanced professional communication: must be able to communicate with consultants at top global consulting firms as well as experts, must be able to organize high volume of information into concise emails and maintain highest customer service etiquette when dealing with stressed clients, must be able to communicate project status with US team for a seamless pass off
Experience with consulting or professional services is a plus

What We Offer:The annual salary for this position is $60,000. Additionally, this position is eligible for annual commission based on performance.

You will also be eligible for the following benefits:

15 PTO Days, 10 legal holidays, and sick days
Comprehensive Medical, dental, and vision plans
Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
Commuter benefits and a corporate discounts
Development opportunities through the LinkedIn Learning platform
Friday happy hour, "Summer Fridays", and free snacks and beverages in the office
Year-round corporate athletic league
Casual work environment, team building, and other social events

ABOUT GUIDEPOINT:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint's 1,300 employees worldwide we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. For more information, visit ***
• LI-BR1
• LI-ONSITE

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

Dedicated Regional Owner Operator Jobs

Panther Premium Logistics

United States - AZ - AZ - Mesa
June 26, 2024

Drive Dedicated Become a Panther independent contractor driving Dedicated and take advantage of the vast ArcBest network delivering expedite freight to some of our largest customers. It's a great opportunity to stop looking for jobs on load boards and start getting year-round, consistent freight...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now