Process Manager Your responsibilities You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality.You will establish process control, define KPIs, and integrate the 'voice of the customer'.You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers.CCM is transitioning to an international line organization.
You will work in an international project setting with colleagues from France, Germany, Italy and Poland.If you like flat hierarchies and an international environment, you've come to the right place.
We are in the middle of a transformation process that you can help shape.
Our requirements You have successfully completed a study or an apprenticeship with a commercial focus.You are proficient in process management, optimization methods, and are familiar with customer care processes.Furthermore you have a good understanding of KPIs and interdependencies.Also you are skilled in root cause analysis and deriving improvement options.Your have a minimum B2-level English proficiency.Very good project management skills.You have an entrepreneurial mindset, holistic thinking and you are a solution-focused team player with a focus on quality.You are well experienced and enjoy working in an intercultural team setup.You thrive to work in a high-paced, sometimes stressful, and changing environment.And you have a strong customer/user focus.
What we offer Work in an international company.Sports card at an attractive price.Life insurance on preferential conditions.
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