Implementation specialist - kuwait

Maximize client satisfaction by fulfilling their requests, solving their problems efficiently and supporting them through effective guidance / trainings Ensure project delivery and successful implementations in a timely manner Tasks and Responsibilities:
Implementation and setup and configuration of the applications of VESTIO at the client site and at the company platform Conduct application support, data support and technical support Data migration (legacy data) from existing system at the clients' site Data validation & reconciliation with old systems of results post migration to the new system Implement integrations with different ERP systems (Dynamics, IMAL, Oracle, etc.) or trading system Provide training in Arabic and English for customers and determine the material needed for client training in coordination with management Follow up with clients after training to ensure optimal training results Communicate with clients frequently and even sometimes during days off Solve problems and find workaround solutions on the spot (suggest change on an SP - link an excel to the DB - create a form inside excel and connect it to the DB - etc.)Respond to tickets and elaborate responses (using screenshots and diagrams and scenarios)Support the QA department to create their scenarios when technical skills are needed Help in documentation of the products including release notes and provide analysis when needed Handle direct contact with clients after sale Receive customer complaints calls and check if they can be resolved via phone Visit clients to solve problems and complaints if the problem couldn't be resolved over the phone, and perform analysis and requirement gathering when needed Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software Modify applications' reports upon request Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems Communicate with clients throughout the software customization process to obtain feedback and approval Create a specialized document for each client, detailing all customizations made and prepare release notes as well Support business development with pre-sales content Job Specifications:
Qualifications:
Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field.
Experience:
4 years of experience in ERP and/or financial sector and related fields.
4 years of experience in an equivalent job position and project management.
Skills:
• Web server, Network basis, Windows server, SQL Server and Crystal Report - Only for Kuwait residents Contact Information

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