Retail Assistant Manager

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

Evaluates the efficiency and productivity of team members in creating positive customer experiences

If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction

Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment

Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered

Provides training and development of team members on assigned shifts by monitoring goals and providing feedback

Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members

Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards

Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed

Oversees shipping related services and activities

Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives

Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls

Assists Store Manager in review and transmission of payroll and daily close out of POS

Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls

All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent education

1+ year of related experience, prior supervisory experience preferred

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend/twist at the waist and knees

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to work with minimal supervision

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position














Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $18.35 - $22.95/hr

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.

Applies Quality concepts presented at training during daily activities.

Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gend.