*Customer Service Representative - Parts Counter*
Customer Service Sioux Falls, South Dakota Department *Customer Service*
60-year-strong and family-owned, Wheelco is looking for a Customer Service Representative who has heavy-duty parts knowledge and enjoys helping customers find the right products they need.
We offer a fun, positive working environment with competitive compensation, excellent benefits packages, and company perks.
Benefit Package:
* Competitive Medical & Dental Coverage
* Life Insurance - $25,000 Company Paid
* Vacation/Paid Time Off
* Holidays
* 401(k) with Employer Match
* Training Opportunities
* Annual Performance Review
Perks:
* Complimentary Sport Tickets
* Pre-sale Tickets for Concerts, Shows, and Events
* Discounted Parts
* Referral Bonus
*Sign-on Bonus
*Company Vehicle
*Apparel/Uniforms
Wheelco is family owned and operated, truck and trailer parts distribution leader. We have a flagship parts store and service shop in Sioux Falls, SD along with six locations in the upper Midwest. We are proud of our heritage of over half a century of quality service.
Job Duties:
* Ensure customers truck and trailer part needs are met on every visit
* Ensure that customers are invoiced correctly
* Assist outside sales and delivery with customers part order needs
* Works closely with vendors on product knowledge and sales training
* Qualifies every order to determine customer delivery expectations
* Supports shipping and receiving by pulling pick tickets
* Responsible for inventory management and inter-branch transfers
* Identify, respond to and resolve customer issues promptly while modeling excellent customer service
* Works with customers to maximize sales and increase market share
* Acts as a liaison to outside sales to ensure customer satisfaction and problem resolution
* Ensures safety initiatives are executed and employees are following safe work practices
* Company Training Provided
Job Requirements:
* Three to five years of experience in the truck and trailer parts wholesale/retail distribution is preferred
* Sound product knowledge and lean warehouse experience to drive continuous improvement
* Excellent communication skills, both written and verbal with the ability to communicate effectively at all levels
* Strong organization and planning skills
* Proficient in Microsoft Applications
Join the Wheelco team! Our Customer Service position is in Sioux Falls, SD and we offer a flexible, casual, and high-energy environment. We offer advancement opportunities for employees who show exemplary performance and wish to grow career skills.
An Equal Opportunity Employer
Location Sioux Falls, South Dakota Department Customer Service