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Company:
Cooperative Systems LLC
Posted: July 2, 2024
Job Type
Full-time
Description
Full-time
Description
- Maintain the infrastructure and integrity of customers' systems
- Serve as escalation point for solving technical problems and issues
- Provide insight and input on the design of technical projects
- Act as a resource on the implementation of technical projects
- Analyze customer needs and engineer solutions to meet those needs while understanding customer constraints
- Possess and maintain knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.
- Perform administrative duties including but not limited to logging hours, maintaining customer documentation, and using company-approved data entry system.
- Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Draft and maintain documentation of technical processes for internal and external use
- Serve as Technical Mentor to Junior Technicians.
- Exercises independent judgment in the interest of the company as a substantial part of the work day
- Obtain training and certifications to further goals of self and the company.
- Provide ideas/insights as to new products or services that the company can offer its clients.
- Perform after hours customer support as required.
- Meet (at a minimum) company Service Level Agreements.
- Perform other duties as assigned.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP Understand network topologies, IP routing, switching, etc.
- High school diploma or equivalent
- Minimum 3 years experience in IT engineering
- Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
- Take ownership and follow-through on responsibilities
- Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
- Ability to manage time and multiple tasks/priorities.
- Ability to learn new procedures and concepts and apply them quickly and effectively.
- Adaptable and flexible
- Attention to detail, clear and concise writing skills.
- Cooperation, trust and teamwork skills.
- Effectively use internal and external support resources and options.
- Self-motivated with the ability to work in a fast moving environment
- Ability to lift up to 50 pounds
Read the full job description and apply online on the recuiter's web-site
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