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Company:
Consult Recruitment
Location:
NZ -
Auckland
Posted: July 7, 2024
18 June 2024 Product Owner June 18, 2024 by 0 Comments Our client is dedicated to enhancing customer experiences through innovative digital solutions.
They pride themselves on fostering a collaborative and forward-thinking environment, with a strong focus on personalisation and optimisation of customer journeys.About the Role:
As a Product Owner, you will play a critical role in optimising customer journeys on the existing website, particularly focusing on the self-service portal.
Reporting to the Digital Journey Lead and working within the enhancement squad, you will drive the strategy for improving customer experiences and personalisation.Key Responsibilities:
Manage and optimise existing customer journeys on the website.Collaborate closely with the CX, design, and technology teams to deliver superior customer experiences.Write user stories and ensure alignment with strategic goals.Enhance the "my account" section to improve personalisation and customer satisfaction.Work with the performance marketing team to ensure cohesive design and implementation.Handle last-minute changes with a calm and level-headed approach.Key Skills and Experience:
Strong understanding of Customer Experience (CX) and self-service portals.Proven ability to work collaboratively with design and technology teams.Strategic thinker with the ability to manage complex systems and optimise user experiences.Excellent attention to detail and ability to handle change effectively.Experience in writing user stories and driving digital enhancements.Strong communication and interpersonal skills.If you are ready to take on this exciting contract role and help shape the future of our client's digital journey, please apply now!Brand new budget and transformation piece of work12 month contract role with market leading enterpriseGreat opportunity as a Product Owner to make a difference to customer journeysApply For This Job Share Link:
Scam Alert:
We have been made aware of an increased number of scammers on Facebook, Instagram and WhatsApp posing as Consult Recruitment employees.
We will never contact you on these platforms about job opportunities.
Please do not respond to anyone who does, and inform us at
• .
Beware of scammers on Facebook, Instagram and WhatsApp posing as Consult Recruitment employees.
If you're contacted on these platforms about job opportunities, please don't reply and inform us here .
•
They pride themselves on fostering a collaborative and forward-thinking environment, with a strong focus on personalisation and optimisation of customer journeys.About the Role:
As a Product Owner, you will play a critical role in optimising customer journeys on the existing website, particularly focusing on the self-service portal.
Reporting to the Digital Journey Lead and working within the enhancement squad, you will drive the strategy for improving customer experiences and personalisation.Key Responsibilities:
Manage and optimise existing customer journeys on the website.Collaborate closely with the CX, design, and technology teams to deliver superior customer experiences.Write user stories and ensure alignment with strategic goals.Enhance the "my account" section to improve personalisation and customer satisfaction.Work with the performance marketing team to ensure cohesive design and implementation.Handle last-minute changes with a calm and level-headed approach.Key Skills and Experience:
Strong understanding of Customer Experience (CX) and self-service portals.Proven ability to work collaboratively with design and technology teams.Strategic thinker with the ability to manage complex systems and optimise user experiences.Excellent attention to detail and ability to handle change effectively.Experience in writing user stories and driving digital enhancements.Strong communication and interpersonal skills.If you are ready to take on this exciting contract role and help shape the future of our client's digital journey, please apply now!Brand new budget and transformation piece of work12 month contract role with market leading enterpriseGreat opportunity as a Product Owner to make a difference to customer journeysApply For This Job Share Link:
Scam Alert:
We have been made aware of an increased number of scammers on Facebook, Instagram and WhatsApp posing as Consult Recruitment employees.
We will never contact you on these platforms about job opportunities.
Please do not respond to anyone who does, and inform us at
• .
Beware of scammers on Facebook, Instagram and WhatsApp posing as Consult Recruitment employees.
If you're contacted on these platforms about job opportunities, please don't reply and inform us here .
•
Read the full job description and apply online on the recuiter's web-site
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