Recall Repair SpecialistMarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models. Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company's culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion,and exemplary corporate practices.
Summary
The Recall Repair Specialist will be responsible for effectively managing a territory to ensure that critical Takata airbag recalls, and other Original Equipment Manufacturers (OEM) repair initiatives assigned are completed, or cases closed on identified vehicles in their assigned geography.
Essential Job Functions:
•Conduct field canvassing, "door knocks" and face-to-face visits at identified addresses to facilitate repairs or close cases with required documentation
•Utilize MarketSource Salesforce.com Dashboard to review repair case assignments and closures
•Subject matter expert on Takata Airbag Recall and/or other repair information
•Complete, upload, and record all information to specific requirements in Salesforce.com
•Utilize mapping and route optimization tools to effectively maximize productivity
•Educate VIN owners on the extreme importance of getting their vehicles repaired
•Overcome hesitancy and resistance from Vehicle owners facilitating repairs
•Develop relationships and work closely with assigned dealerships in designated markets and field team members
•Contact or visit other locations as assigned
•Conduct investigative work to verify the accuracy of identified outcomes from call reports
•Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
•Utilize available online resources to identify the location, owner, and disposition of identified target.
•Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
•Document results of research in Salesforce.com or another database as directed
•Must complete and maintain required certification to complete mobile repairs.
•Obtain the owner's permission and conduct specifically authorized repair(s) to identified targeted vehicles. Strictly follow manufacturers' training and procedures for the make, model, and year of the identified vehicle.
•Obtain, and keep secure replacement parts and tools according to current procedure and policy.
•Return defective or replaced parts according to current policy, and complete necessary documentation.
Required Knowledge, Skills, and Abilities:
•Proven experience interacting with customers in person, via phone call, text, and email
•Effective communication and organization skills
•Ability to work independently in the field with limited supervision
•Ability to analyze and utilize key information to create territory action plans to achieve business objectives
•Ability to make independent decisions in the field positively impacting business objectives
•Excellent written, verbal, and communication skills
•Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, Dealership personnel, customers, and community leaders
•Strong interpersonal skills
•Ability to work a non-traditional schedule, weekends, and evenings
•Bilingual desired (English/Spanish)
Job Requirements:
•High School Diploma or equivalent
•3+ years of work experience
•Automotive technician background preferred; or proven technical acumen required for mobile repair certification
•Must have reliable transportation to perform essential functions within an assigned geographic area
•Valid Driver's License
Additional Job Requirements
•Frequently position self to get in and out of a vehicle
•Frequently position self to work in tight or restrictive spaces when completing mobile repairs
•Must be able to remain in varying prolonged positions while completing mobile repairs
•Regularly ascend and descend stairs
•Frequently move objects weighing up to twenty pounds
•Consistently work in outdoor weather conditions Additional Information
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
United States - united states
April 20, 2024
Core Medical Group is seeking a travel Outpatient Physical Therapist for a travel job in Eufala, Oklahoma. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel CoreMedical Group has...
United States - united states
May 8, 2024
Go Healthcare is seeking a travel Occupational Therapist for a travel job in Fort Mohave, Arizona. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: 06/21/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Go Healthcare...
United States - united states
May 8, 2024
GLC On-The-Go is seeking a travel Occupational Therapist for a travel job in Fort Mohave, Arizona. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: 06/21/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel GLC On-The-Go...
United States - united states
April 26, 2024
Gifted Healthcare is seeking a travel Cath Lab Technologist for a travel job in Passiac, New Jersey. & Requirements • Specialty: • Cath Lab Technologist • Discipline: • Allied Health Professional • Duration: • 13 weeks • 40 hours per week • Shift: • 8 hours, days • Employment Type: • Travel • Local...
United States - united states
May 9, 2024
OneStaff Medical is seeking a travel Physical Therapist for a travel job in York, Maine. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days, evenings • Employment Type: Travel Physical Therapists are...
United States - united states
April 21, 2024
Go Healthcare is seeking a travel Physical Therapist for a travel job in Willamsport, Pennsylvania. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 06/17/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Go Healthcare...
United States - united states
May 18, 2024
Cross Country Allied is seeking a travel Physical Therapist for a travel job in Washington Court Hou, Ohio. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 06/17/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel As an...
United States - united states
April 9, 2024
Healthcare Support is seeking a travel CT Technologist for a travel job in Fort Mohave, Arizona. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 06/24/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel...
United States - united states
May 19, 2024
Cross Country Allied is seeking a travel Speech Language Pathologist for a travel job in O Fallon, Missouri. & Requirements • Specialty: Speech Language Pathologist • Discipline: Therapy • Start Date: 07/01/2024 • Duration: 12 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:...
United States - united states
January 19, 2024
Go Healthcare is seeking a travel Physical Therapy Assistant for a travel job in Laplata, Maryland. & Requirements • Specialty: Physical Therapy Assistant • Discipline: Therapy • Start Date: 06/17/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Go...
United States - united states
April 11, 2024
Gifted Healthcare is seeking a travel nurse RN Rehabilitation for a travel nursing job in Saddlebrook, New Jersey. & Requirements • Specialty: • Rehabilitation • Discipline: • RN • Duration: • 13 weeks • 36 hours per week • Shift: • 12 hours, nights • Employment Type: • Travel • local pay is $50/hr...
United States - united states
March 20, 2024
OneStaff Medical is seeking a travel Physical Therapist for a travel job in Laporte, Texas. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 8 hours, days • Employment Type: Travel Physical Therapists are key to...
United States - united states
May 2, 2024
Prokatchers is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Sun City West, Arizona. & Requirements • Specialty: PCU - Progressive Care Unit • Discipline: RN • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Requirements:...
United States - united states
March 18, 2024
Ardor Health Solutions is seeking a travel Physical Therapist for a travel job in York, Maine. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 06/17/2024 • Duration: 12 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel • Location: York, ME...
United States - united states
May 22, 2024
GHR Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Brick Township, New Jersey. & Requirements • Specialty: OR - Operating Room • Discipline: RN • Start Date: 06/10/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours, evenings • Employment Type:...
United States - united states
May 20, 2024
GHR Healthcare is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Hackesack, New Jersey. & Requirements • Specialty: Med Surg / Telemetry • Discipline: RN • Start Date: 06/10/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel...
United States - united states
May 9, 2024
Genie Healthcare is seeking a travel Audiologist for a travel job in Matton, Illinois. & Requirements • Specialty: Audiologist • Discipline: Therapy • Start Date: 06/03/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel 2+ years of experience - Required •...
United States - united states
May 24, 2024
Ardor Health Solutions is seeking a travel Physical Therapist for a travel job in Laplata, Maryland. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 06/07/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel • Location:...
United States - united states
May 21, 2024
Cross Country Allied is seeking a travel Occupational Therapist for a travel job in Toldeo, Ohio. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: 06/10/2024 • Duration: 52 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel As an...
United States - united states
April 22, 2024
Ardor Health Solutions is seeking a travel Physical Therapist for a travel job in Lewiston, Pennsylvania. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 06/17/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel •...
United States - united states
March 18, 2024
ADN Healthcare is seeking a travel Physical Therapist for a travel job in York, Maine. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 06/17/2024 • Duration: 12 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel ADN Healthcare Job ID #. Pay...
United States - united states
May 2, 2024
Nationwide Therapy Group is seeking a travel Physical Therapist for a travel job in York, Maine. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 12 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel NTG is committed to...
United States - united states
May 17, 2024
GHR Healthcare is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bentonville, Alabama. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: 06/10/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment...
United States - united states
May 9, 2024
American Medical Staffing is seeking a travel Home Health Physical Therapist for a travel job in Douglassville, Georgia. & Requirements • Specialty: • Physical Therapist • Discipline: • Therapy • Start Date: • 06/24/2024 • Duration: • 13 weeks • 40 hours per week • Shift: • 8 hours, days •...
United States - united states
May 8, 2024
Zack Group is seeking a travel Speech Language Pathologist for a travel job in O Fallon, Missouri. & Requirements • Specialty: Speech Language Pathologist • Discipline: Therapy • Start Date: 06/17/2024 • Duration: 12 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Zack...
HealthTrust Workforce Solutions HCA
United States - united states
March 6, 2024
HealthTrust Workforce Solutions HCA is seeking a travel CT Technologist for a travel job in St Pete, Florida. & Requirements • Specialty: • CT Technologist • Discipline: • Allied Health Professional • Start Date: • 07/29/2024 • Duration: • 13 weeks • 36 hours per week • Shift: • 12 hours, days,...
United States - united states
March 21, 2024
OneStaff Medical is seeking a travel Physical Therapist for a travel job in Lewiston, Pennsylvania. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Physical Therapists...