Representante de Servicio al Cliente / (Customer Service Representative)
Guaynabo, PR
QUIENES SOMOS
En Grupo Triple S, estamos comprometidos en brindar experiencias laborales significativas para Gente Valiosa. Fomentamos un ambiente de trabajo de los altos estndares ticos, siempre destacndonos en servicio, colaboracin entre compaeros, agilidad para entregar a tiempo y rendicin de cuentas para lograr resultados.
Al unirte del Grupo Triple S, sers pieza clave para nuestros esfuerzos de brindar atencin mdica accesible y de alta calidad, as como tambin contribuirs a nuestro propsito de habilitar vidas saludables. En Puerto Rico atendemos a ms de 1 milln de asegurados a travs de nuestras lneas de negocios Medicare Advantage, Medicaid, Comercial, Vida y Propiedad & Contingencia.
Construyamos comunidades saludables juntos. ¡nete a nosotros!
ACERCA DEL ROL
Efecta tareas no rutinarias de manera independiente en apoyo de los procesos de suscripcin, renovacin y reclamaciones de servicios de salud aplicando procedimientos y guas operacionales variadas bajo supervisin general.Puede fungir como adiestrador y conlleva uso de juicio para realizar anlisis y evaluacin de peticiones para determinar y ejecutar la accin adecuada.
LO QUE ESTARS HACIENDO
Apoya, asiste y orienta, a los clientes que visitan o llamanpara manejar sus peticiones sobre los productos de cubiertas de salud y otras plizas.
Tramita y procesa peticiones requeridas para completar la transaccin solicitada por el cliente como pagos, mantenimientos, suscripciones, reembolsos, reclamaciones, cartas, certificaciones, activaciones, cancelaciones, farmacia, y quejas y querellas.
Analiza e investiga las peticiones del cliente e interviene y trabaja con otros departamentos y divisiones de la empresa para lograr la resolucin del caso.
Evala y determina la accin a tomar sobre peticiones del cliente, de acuerdo a leyes aplicables.
Investiga y redacta documentos en ingls y espaol contestando peticiones de ser requerido.
Asiste al Supervisor, Gerente, Director en reuniones, preparacin de informes, auditoras o cualquier otra asignacin, segn sea necesario.
LO QUE DEBES TRAER
Grado Asociado en Administracin de Empresas, Mercadeo o Comunicaciones completado o al menos 60crditos universitarios o colegiales, con un ao de experiencia en servicio al cliente, preferiblemente. O en su lugar, Diploma de Escuela Superior con un mnimo de 3 aos de experiencia en servicio al cliente, preferiblemente.
FECHA DE CIERRE:
"Es poltica de la compaa buscar a los(las) solicitantes calificados(as) para puestos en toda la empresa sin distincin de raza, color, origen nacional, religin, gnero, identidad de gnero, orientacin sexual real o percibida, estado civil, condicin social, las ideologas polticas, edad, discapacidad fsica o mental, condicin de veterano o cualquier otra caracterstica protegida por la ley".
Empresa libre de drogas. "Patrono con Igualdad de Oportunidad de Empleo". Accin Afirmativa para Mujeres, Minoras, Veteranos y Personas con Discapacidad".Patrono con E-Verify para verificar la elegibilidad de empleo de todos los/las nuevos(as) empleados(as).
"Invitamos a las mujeres, veteranos y discapacitados aparticipar"
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